The Commissioner writes to the Law Society giving her assessment of its performance against her 2008-09 complaints handling targets
Download the text of the letter [PDF 43.4 kb, 7 pages] 
The Commissioner publishes her Year End Target Audit report 2009
Download the report [PDF 131kb, 20 pages]
Background
At some point in their lives most people will need to make use of the services of a solicitor and in most cases, the service provided will be of a high standard. However, as with any service, it is important that there are mechanisms in place to enable people to complain where this is not the case. It is currently the responsibility of the Law Society, the professional body which oversees solicitors, to manage complaints about solicitors in England and Wales. Unfortunately, there have been problems with the level of service which the Law Society has provided in managing these complaints. In February 2004 this prompted the Government to take the step of appointing a Legal Services Complaints Commissioner, with responsibility for working with the Law Society to improve its complaints handling.
Our role
The Office of the Legal Services Complaints Commissioner works with consumers to improve how the Law Society handles complaints about solicitors in England and Wales. The Commissioner, Zahida Manzoor CBE, is an independent government-appointed regulator.
To ensure the public get the standards of service that they should reasonably expect the Commissioner sets performance targets for the Law Society. The Commissioner can also make recommendations for improving complaints handling.
Reporting our achievements
The Commissioner has set targets for the Law Society and these targets are published on this website. We will also publish the Law Society's performance against these targets. The Commissioner publishes an Annual Report and Accounts, which is laid before Parliament.
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