Questionnaire

• Click on the description which best describes the case your solicitor is dealing with for you:

  Please select... House sale/purchase Other property/land Personal injury Custody Access rights Divorce Wills Financial/debt/bankruptcy Criminal Other (please specify)

• If other, please advise:

Did you get a client care letter after the first meeting with your solicitor setting out:

• What you have asked them to do

  Please select... yes no

• the name of the person handling your case

  Please select... yes no

• the likely cost

  Please select... yes no

• the likely time it would take

  Please select... yes no

• the name of the person to contact if you want to complain?

  Please select... yes no

How would you rate your solicitor in:

• giving you clear explanations

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

• giving you accurate and full information

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

• keeping you up to date on progress

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

• doing what you instructed them to do

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

• telling you about any increase in costs and asking for your agreement?

  Please rate... not applicable 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

Other formats:

• If you needed information in a language other than English or in another format, such as Braille, large print or audio tape, did your solicitor provide it?

  Please select... yes no not applicable

If you have a disability:

• If you have a disability that affects the way you access everyday services did your solicitor discuss the best way to help you?

  Please select... yes no not applicable

How would you rate your solicitor in:

• acting without delay

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

• replying to your phone calls and letters within a reasonable time

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

• treating you fairly and with respect?

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

How would you rate your solicitor's explanation about:

• their procedures for dealing with complaints

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

• the length of time you should wait for a reply to your complaint

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

• how you can complain to the Law Society?

  Please rate... 6 - excellent 5 - very good 4 - good 3 - satisfactory 2 - poor 1 - very poor

Did you go on to complain to the Law Society?

• Did you go on to complain to the Law Society?

  Please select... yes no

• Please use this space if you would like to tell us anything else about the service you received from your solicitor and/or the Law Society.

  Please enter your comments here...

• Your name:

• Your email address:

• Your solicitor's name and address:

  Please enter your solicitor's name and address here...

• Thank you for completing our questionnaire. The information you have provided, including any personal details, will be kept in the strictest confidence and anonymity. It will only be used in our work with the Law Society to improve service and will not be disclosed to any other Department or organisation.