July 2009
The Legal Services Complaints Commissioner's Annual Report and Accounts 2008-2009 - Opportunity for Excellence
The Commissioner's Annual Report and Accounts 2008-2009 - Opportunity for Excellence, gives an assessment of the work undertaken by the Commissioner and her Office between 1 April 2008 and 31 March 2009, to encourage and influence the Law Society’s Legal Complaints Service (LCS) and Solicitors Regulation Authority (SRA) to improve their handling of complaints against solicitors in England and Wales.
Full report [PDF 1.72mb, 85 pages] 
Crynodeb Gweithredol [PDF 117 kb, 4 pages]
Press notice 8 July 2009 [PDF 33 kb, 3 pages]
The maintenance and integrity of this website is the responsibility of the Accounting Officer; the work carried out by National Audit Office does not involve consideration of these matters and accordingly their auditors accept no responsibility for any changes that may have occurred to the financial statements since they were initially presented on the website.
June 2009
The Commissioner writes to the Law Society giving her assessment of its performance against her 2008-09 complaints handling targets
Download the text of the letter[PDF 43.4 kb,7 pages]
The Commissioner publishes her Year End Target Audit report 2009
Download the report [PDF 131kb, 20 pages]
The Commissioner publishes her statement on the Solicitors Regulation Authority's (SRA's) Coal Health Compensation Scheme Audit
Download the Commissioner's statement on SRA's Coal Health Compensation Scheme Audit [PDF 26.4 kb,4 pages]
March 2009
The Commissioner and the Law Society announce a range of client care measures
The Commissioner and the Law Society are pleased to announce a range of client care measures costing £275,000, which are designed to boost capability and capacity to deal with clients in the solicitors' profession.
Download the press release [PDF 55.9 kb, 4 pages]
Download text from letter to the Law Society [PDF 19.3 kb, 1 page]
February 2009
The Commissioner sets new targets for the Law Society's Legal Complaints Service
Press notice [PDF 45kb, 4 pages]
Text of letter from the Commissioner to the Law Society [PDF 27kb, 3 pages]
January 2009
The OLSCC research and investigations Indicative Target Audit report 2008 is now available.
Download the report [PDF 110kb, 20 pages]
The OLSCC Coal Health Compensation Cases Audit 2008 is now available.
Download the report [PDF 124kb, 25 pages]
Press notice [PDF 41kb, 4 pages]
