- The Legal Services Complaints Commissioner's Annual Report and Accounts 2007-2008 - A Work in Progress
- The Legal Services Complaints Commissioner's Annual Report and Accounts 2006-2007 - Cycle of change
- The Legal Services Complaints Commissioner's Annual Report and Accounts 2005-2006 - Actions Not Words: Consumers matter
- The Legal Services Complaints Commissioner's Interim Report, April to September 2005 - Pushing for change
- The Legal Services Complaints Commissioner's Annual Report 2004-2005 - Law in order: Your right to expect better
- The Legal Services Complaints Commissioner's Summary Annual Report 2004-2005 - Law in order: Your right to expect better
The Legal Services Complaints Commissioner's Annual Report and Accounts 2007-2008 - A Work in Progress
The Commissioner's Annual Report and Accounts 2007-2008 - A Work in Progress, gives an assessment of the work undertaken by the Commissioner and her Office between 1 April 2007 and 31 March 2008, to encourage and influence the Law Society's Legal Complaints Service (LCS) and Solicitors Regulation Authority (SRA) to improve their handling of complaints against solicitors in England and Wales.
Contents and Commissioner's Foreword [PDF 1,190 kb, 8 pages] 
Executive summary [PDF 1,550 kb, 8 pages]
Chapter 1 [PDF 911 kb, 8 pages]
Chapter 2 [PDF 1,880 kb, 16 pages]
Chapter 3 [PDF 1,200 kb, 8 pages]
Chapter 4 [PDF 700 kb, 6 pages]
Chapter 5 [PDF 480 kb, 4 pages]
Chapter 6 [PDF 1,450 kb,10 pages]
Chapter 7 [PDF 689 kb, 8 pages]
Financial Information [PDF156 kb, 24 pages]
Crynodeb Gweithredol [PDF 166 kb, 10 pages]
Press notice 9 July 2008 [PDF 35 kb, 2 pages]
The Legal Services Complaints Commissioner's Annual Report and Accounts 2006-2007 - Cycle of change
The Legal Services Complaints Commissioner's Annual Report and Accounts 2006-2007 - Cycle of change, outlines the work carried out by the Commissioner and her Office, to ensure that the Law Society's Legal Complaints Service and Solicitors Regulation Authority deliver further improvements to the users of their complaints handling services.
Full report [PDF 2,860 kb, 112 pages]
Contents, foreword and executive summary [PDF 403 kb, 18 pages]
Chapter 1 [PDF 256 kb, 6 pages]
Chapter 2 [PDF 903 kb, 24 pages]
Chapter 3 [PDF 205 kb, 6 pages]
Chapter 4 [PDF 186 kb, 6 pages]
Chapter 5 [PDF 256 kb, 8 pages]
Financial Statement of OLSCC [PDF 381 kb, 20 pages]
Appendices 1 to 5 [PDF 323 kb, 11 pages]
Appendices 6 to 10 [PDF 151 kb, 13 pages]
Press release [PDF 54 kb, 3 pages]
Crynodeb Gweithredol
Comisiynydd Cwynion Gwasanaethau Cyfreithiol Adroddiad Gweinyddol a Chyfrifon 2006/2007 Swyddfa [PDF 5.6mb, 7 pages]
The Legal Services Complaints Commissioner's Annual Report and Accounts 2005-2006 -Actions Not Words
The Legal Services Complaints Commissioner's Annual Report and Accounts 2005-2006, Actions Not Words – Consumers matter, summarises the improvements made to the complaints handling arm of the Law Society since the Commissioner's appointment. The Report sets out, amongst other things, the areas where the Commissioner feels that progress has been made and where she believes that the Law Society could have taken more action to implement its improvement Plan and achieve its targets.
Download accessible version of the Annual Report and Accounts 2005-2006:
Contents & Commissioner's foreword [PDF 325 kb, 7 pages]
Executive Summary [PDF 661 kb, 10 pages]
Chapters 1-2 [PDF 575 kb, 26 pages]
Chapters 3 [PDF 628 kb, 7 pages]
Chapters 4-5 [PDF 352 kb, 12 pages]
Chapter 6 [PDF 671 kb, 8 pages]
Chapter 7 [PDF 282 kb, 5 pages]
Chapter 8, Glossary & Annual accounts 2005-2006 (Appendices 1-11) [PDF 340 kb, 50 pages]
Crynodeb Gweithredol o Adroddiad Blynyddol a Chyfrifon 2005-2006 [PDF 2.92mb, 12 pages]
The Legal Services Complaints Commissioner's Interim Report - Pushing for change
The Legal Services Complaints Commissioner's interim report, 'Pushing for change' reports on the Law Society's complaints handling performance from April to September 2005, against targets set by the Commissioner. It is a command paper and was laid in parliament on 14 November 2005.
Full report [PDF 2,565kb, 35 pages]
Chapter 1-2 [PDF 737kb, 13 pages]
Chapter 3-4 [PDF 1776kb, 16 pages]
Chapter 5-6 [PDF 191kb, 4pages]
Appendix: Commissioner's targets for Law Society 2005-2006 [PDF 156kb, 3 pages]
The Legal Services Complaints Commissioner's Annual Report 2004-2005 - Law in Order: Your right to expect better
The Legal Services Complaints Commissioner's Annual Report 2004-2005, 'Law in order: Your right to expect better,' summarises the work the Commissioner has undertaken over the last twelve months to set up her office and improve the service being provided by the complaints handling arm of the Law Society.
You can download the full annual report (PDF 3.2Mb)
This is a large file that might take a long time to download. Alternatively, you an download a more accessible version (PDF 783 kb)
Please note that these files may not be fully accessible for screen-reader software or other needs. If you need a fully accessible version, please email us.
The Legal Services Complaints Commissioner's Summary Annual Report 2004-2005
The Legal Services Complaints Commissioner's Summary Annual Report 2004-2005 - 'Law in order: Your right to expect better,' (PDF 768 kb) contains excerpts from the full Annual Report. This is also available in Welsh.
Cymraeg (PDF 3.85Mb)
Please note that these files may not be fully accessible for screen-reader software or other needs. If you need a fully accessible version, please email us.
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