Text from letter dated 27 March 2008 from the Commissioner to the Law Society (2008-2009 Plan)
The Commissioner writes to the Law Society to confirm her decision that she considers its Plan inadequate, in accordance with the Access to Justice Act 1999.
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Text from letter dated 22 February 2008 from the OLSCC to the Chief Executive of the Legal Complaints Service
The OLSCC writes to the Legal Complaints Service to respond to points made by the Chief Executive of the Legal Complaints Service in respect of the Coal Health Compensation Cases Special Report issued by the Commissioner in January 2008.
Download the letter [PDF 32kb, 6 pages]
Text from letter dated 6 February 2008 from the Commissioner to the Legal Complaints Service (Targets 2008-2009)
The Commissioner writes to the Legal Complaints Service informing it about her targets and recommendations for the period 1 April 2008 to 31 March 2009.
Download the letter [PDF 18kb, 2 pages]
Text from letter dated 6 February 2008 from the Commissioner to the Solicitors Regulation Authority (Targets 2008-2009)
The Commissioner writes to the Solicitors Regulation Authority informing it about her targets and recommendations for the period 1 April 2008 to 31 March 2009.
Download the letter [PDF 18kb, 2 pages]
Commissioner's Targets for complaints handling by the Law Society 2008-09
Paper containing details of the Commissioner's targets and recommendations for the Law Society for the period 1 April 2008 to 31 March 2009.
Download the paper [PDF 175kb, 37 pages]
Text from letter dated 7 November 2007 from the Commissioner to the Law Society (2006-2007 Plan)
The Commissioner writes to the Law Society informing it of her decision not to require it to pay a penalty.
Download the letter [PDF 84kb, 6 pages]
Text from letter dated 21 September 2007 from the Commissioner to the Law Society (2006-2007 Plan)
The Commissioner writes to the Law Society informing it that it has failed to handle complaints in accordance with its Plan for the period 1 April 2006 to 31 March 2007
Download the letter [PDF 39kb, 6 pages]
Text from letter dated 16 April 2007 from the Commissioner to the Law Society (2007-2008 Plan)
The Commissioner writes to the Law Society to confirm her decision that she considers its Plan adequate, in accordance with the Access to Justice Act 1999.
Download the letter [PDF 24kb, 2 pages]
Text from letter dated 21 December 2006 from the Commissioner to the Law Society (Targets for complaints handling 2007-2008)
Download the letter [PDF 18kb, 2 pages]
Legal Services Complaints Commissioner's 2007/08 targets for complaints handling by the Law Society [PDF 156kb, 21 pages]
Appendix 1: Commissioner's consideration of the Law Society's comments on the proposed complaints handling targets for 2007/08 [PDF 93kb, 29pages]
Appendix 2: Technical Paper on the Timeliness Model 2007-2008 [PDF 33kb, 3 pages]
Appendix 3: 2007/08 targets for complaints handling by the Law Society [PDF 35kb, 4 pages]
The Commissioner's targets for complaints handling by the Law Society for the period 1 April 2007 to 31 March 2008
Text from letter dated 28 July 2006 from the Commissioner to the Law Society
The Commissioner writes to the Law Society after a number of meetings to discuss its proposals for a new Plan for the period 1 April 2006 to 31 March 2007, to confirm that she now considers its new plan adequate.
Download the letter [PDF 18kb, 1 pages]
Text from letter dated 28 July 2006 from the Commissioner to the Law Society
The Commissioner notifies the Law Society of her decision on its complaints handling Plan for 2005-2006, following its written and oral representations.
Download the letter [PDF 20kb, 3 pages]
Text from letter dated 26 May 2006 from the Commissioner to the Law Society
The Commissioner writes to the Law Society setting out her provisional views on its efforts to act in accordance with its Plan for complaints handling for 2005-06 and giving the Law Society the opportunity to make any representations before she makes a final decision.
Text from letter [PDF 50 kb, 8 pages]
Text from letter dated 17 May 2006 from the Commissioner to the Law Society
The Commissioner notifies the Law Society that she has decided to exercise her power to impose a penalty as a result of its inadequate Plan for 2006-07 and the amount of the penalty
Text from letter [PDF 51 kb, 8 pages]
Text from letter dated 31 March 2006 from the Commissioner to the Law Society
The Commissioner notifies the Law Society that she has considered that its final Plan for complaints handling for 2006-07 is inadequate and sets out the reasons for her decision.
Text from letter [PDF 50 kb, 5 pages]
