OLSCC Business Plan 2008-2009
The Office of the Legal Services Complaints Commissioner (OLSCC) Business Plan 2008-2009 sets out our objectives and high level targets for the next twelve months and describes how we will achieve them.
Report [PDF 113 kb, 25 pages] 
Investigation into the handling of Coal health Compensation Scheme complaints by the Legal Service and the Solicitors Regulation Authority - A special report from the Legal Services Complaints Commissioner - January 2008
In light of the significant public interest in the handling of Coal Health Compensation complaints the Commissioner decided to conduct a second investigation within an 18-month period into the Law Society's handling of these complaints. The findings contained in this special report bear out some of the concerns that the Commissioner held at the time of commissioning the investigation
Report [PDF 339 kb, 44 pages]
Legal Services Reform – A perspective
A special report from the Legal Services Ombudsman and the Legal Services Complaints Commissioner
This special report gives the Commissioner's independent perspective on the legal reforms, informed by her roles as Legal Services Ombudsman and Legal Services Complaints Commissioner. These statutory appointments have allowed her to take an in-depth look at the relationship between the consumers and providers of legal services.
Legal Services Reform – A perspective [PDF 610 kb, 31 pages]
Legal Services Reform – A perspective
Briefing for the Public Bill Committee for the Legal Services Bill
This briefing for the Public Bill Committee provides an overview of two areas identified by the Legal Services Ombudsman and the Legal Services Complaints Commissioner in her Special Report into the legal reforms.
Briefing for the Public Bill Committee for the Legal Services Bill [PDF 99 kb, 3 pages]
Putting you first
'Putting you first' is a guide to the Office of the Legal Services Complaints Commissioner. It explains who we are and why we were set up, what we do and what you can expect when you contact us.
Putting you first: English version [PDF 110 kb, 6 pages]
Putting you first: Welsh version [PDF 855 kb, 6 pages]
Freedom of Information Publication Scheme
Under the Freedom of Information Act 2000 all public authorities are obliged to adopt and maintain a publication scheme. The purpose of the Scheme is to ensure that a large amount of information is readily available to members of the public i.e. without the need for specific consideration under the Freedom of Information Act, and to inform the public of the extent of the material available.
Freedom of Information Publication Scheme [PDF 72 kb, 13 pages]
Equality schemes
The OLSCC is neither bound by the general statutory duty to promote equality, nor the specific duty to publish a scheme. The OLSCC is, however, committed to delivering a service that subscribes to the aims of the general duty. OLSCC staff are Ministry of Justice (previously Department of Constitutional Affairs) employees and are covered by the Ministry of Justice schemes and its duty on employment.
Further information on Ministry of Justice equality schemes
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